learning management system
In the wake of the COVID -19 pandemic, Zoom Video Communications, a relatively unknown tech company before 2020, took center stage in connecting the world when it was forced to go remote. As businesses, schools, and social gatherings moved online, Zoom’s usage skyrocketed from 10 million daily participants in December 2019 to over 300 million in April 2020. However , this massive and sudden growth brought significant challenges for Zoom’s HR department. The demand for more staff was pressing, and the existing employees were stretched thin, working around the clock to keep up with the increasing demands. This was a potential disaster in the making, threatening to overwork and burn out their existing employees and rush the onboarding of new hires. But then came Emily, a mid-level HR manager at Zoom. She recognized they were sitting on an untapped goldmine – their existing employees. Who better to train new hires than those who had been managing the increase in demand ...